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Desk.com

Customer Service Help Desk


Tiny
Published 05/17/2012 and rated Ratingstars4 4 out of 5 stars
by Jess Meli
What can you use the app for?

Desk.com is a simple and easy-to-use customer service that allows companies connect with their customers who already exist on Twitter and Facebook or other support methods including by phone, emails and other methods. The Desk.com application is able to help organization keep all their customer service channels in one place. This can greatly increase efficiency and productivity. Businesses can use Desk.com to create a systematic and organized way to respond to customer concerns and ensure proper support is provided. Information technology staff are not needed to run Desk.com. Setup is easy and support is also readily available. Desk.com is able to track new customer service items as well as customer service items that are open and pending.

Desk.com screenshot
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What is the history and popularity of the app?

Desk.com is the sociable and mobile customer service and help desk application from Salesforce.com. The founder of the Desk.com is Alex Bard and he has been interested in entrepreneur-type ventures for a long time. Bard has also been involved in founding other start-ups including eAssist Global Solutions, eShare Technologies and Goowy Media which is a widget analytics platform. Desk.com was founded in 2009.

What are the differences to other apps?

There are other customer support and service applications but Desk.com helps to include customers that can be reached by Twitter and Facebook. Desk.com is designed to assist businesses deliver customer service in a way that is simple, intuitive, social and also mobile. Apart from mobility, Desk.com offers easy setup, case management, support centers and multi-channel support. However, Desk.com can be somewhat expensive for smaller businesses.

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How does the web app look and feel to use?

The Desk.com application is a professional-looking site that provide users will practical helpdesk support for their customers. The site uses good graphics and a neat design to help its users understand what they need and how to access the relevant information. Navigation is straightforward and well designed. Also, the site's theme and color schemes are appealing and complimentary.

How does the registration process work?

There is no commitment for using Desk.com. Users can sign up for service from the application but canalso try it out for free fro 30 days, commitment-free and risk-free. Users may also cancel at anytime during the trial period. The trial period also provides unlimited access to the different benefits associated with Desk.com.

What does it cost to use the application?

Desk.com provides the first full-time agent for free and a fee of $1 for each hour is charged when a company uses flex agents. However, trial periods can help companies understand which model would work best for their needs. Additional full time agents can cost at least $49 per month. The free agent starting option is an attractive feature until companies make their pricing decision.

Who would you recommend the application to?

If a business has customers that use Twitter or Facebook,Desk.com can help by providing support for all customer enquires and needs. Even for customers who are traditionally handled through phone and in-person enquires, Desk.com can organize and manage the support needed all from one place. Hence, businesses can efficiently respond to customers and meet their needs.

  • Users can get case management for their customer service operations
  • Mobility is available through iPhones, Blackberry phones and Androids
  • Desk.com has a support center that provides addition assistance
  • Users can also tap into business insights and analytics
  • It is easy to use Desk.com and integrate with other applications


Desk.com video

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Desk.com pricing

FREE - Permanently free version
Cheapest plan (per month) : $49.00

Mobile versions

Iphone app

Iphone app

Languages

English

English

Desk.com on Twitter

Link to app information

Company blog